Return and Refund Policy – Landa Beauty Supply
At Landa Beauty Supply, we want you to have the best shopping experience possible. For that reason, we have established a clear and fair return and refund policy.
Eligible Products for Return
We only accept returns of products that are new, unopened, unused, and in their original packaging. For hygiene and safety reasons, we cannot accept returns of opened, used, or altered products (e.g., hair dyes, treatments, liquid products, etc.).
Return Request Period
Return requests must be made within 14 days of delivery of your order. After this period, we will not be able to accept returns.
Return Process
To initiate a return, please contact us at landabeautysupply@gmail.com with your order number and reason for the return. Once approved, you will receive instructions for shipping the product back. Return shipping costs are the responsibility of the customer, unless the product is defective or we made an error with your order.
Refunds
Once we receive and inspect the returned product, we will process your refund within 7–10 business days. Refunds will be issued using the same payment method used for the original purchase. Original shipping costs are non-refundable.
Damaged or Incorrect Products
If you receive a damaged product or an incorrect order, please contact us within 5 days of delivery. In such cases, we will cover all shipping costs and offer you either a replacement at no additional cost or a full refund.
Non-Returnable Items
Sale or clearance items (final sale). Opened, used, or altered products. Requests made outside the 14-day return window.